Support
Real answers, usually within a few hours.
Live chat
In-app, 7 days a week
info@acceptyx.app
Recovery help
Guided, never phrase-sharing
Common questions
My transaction says pending. What now?
Pending means the network has your transaction but hasn't confirmed it. Busy blocks can take a few minutes; the status updates on its own.
I lost my phone. Is my crypto gone?
No. Your funds live on the blockchain, not on your phone. Import the recovery phrase you wrote down into any compatible wallet app to get access again.
Which chains are supported?
USDC on Base. Wallets created in Acceptyx pay the small network fee in USDC, so no ETH is needed.
Can you refund or reverse a payment?
No. Payments go straight from your wallet to the recipient, and Acceptyx has no relationship with them. Only the recipient can send money back, so contact them directly.
Do you ever need my recovery phrase?
Never. No part of Acceptyx — including support — will ask for it.